Shipping policy


At VIZZUS, we are committed to delivering your luxury eyewear with speed and security. Our global logistics network ensures that your order arrives in perfect condition, no matter where you are.

1. Order Processing Time

Precision takes time, but we move fast. All orders are processed within 1-2 business days. Please note that processing and shipping do not occur on weekends or public holidays.

2. Shipping Methods & Delivery Times

We offer premium shipping options to suit your needs. Estimated delivery times after processing are:

  • Standard Shipping: 5-8 business days
  • Priority Shipping: 4-6 business days

Please be aware that shipping times may vary due to factors outside of our control, such as customs processing or local carrier delays.

3. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can monitor your shipment’s progress directly through our website at any time.

4. Shipping Carriers

We partner with world-class international carriers to ensure the highest level of service, including DHL, UPS, FedEx, and premium local postal services.

5. Customs & Import Duties

Depending on your destination, customs fees or import taxes may apply. These charges are the sole responsibility of the customer and are not included in the final checkout price. We recommend contacting your local customs office for specific details regarding your region.

6. International Shipping

We ship to select countries worldwide. Applicable shipping rates and specific delivery windows for your location will be calculated and displayed during the checkout process.

7. Order Changes and Cancellations

To maintain our fast shipping standards, once an order has been dispatched, we are unable to make changes or cancellations. If you need to modify your order before it ships, please contact us immediately at support@vizzus.com, and we will do our best to assist you.

Delays

In rare instances of a significant delay, our team will reach out to you directly via email or phone to keep you updated on the status of your delivery.

Contact Us

If you have any questions or concerns regarding your shipment, our customer service team is here to help. Contact us at support@vizzus.com.